FAQ
Don't worry, we've got your questions covered!
General Questions
What is Name the Seagull?
Name the Seagull is a crystal jewelry brand dedicated to offering high-quality, ethically sourced, and beautifully designed pieces that inspire spirituality, wellness, and self-expression.
Where are you located?
We are an online-only brand, based in New York City. We ship to customers in the US from our fulfillment center.
Do you have a physical store?
No, we currently operate exclusively online. This allows us to bring our jewelry to a US based audience.
Product Questions
Are your crystals genuine?
Yes! We use only authentic, ethically sourced crystals in all our jewelry. Each piece is carefully crafted to meet our quality standards.
What types of jewelry do you offer?
Our collection includes necklaces, bracelets, earrings, and rings featuring a variety of crystals like amethyst, rose quartz, citrine, and more.
Do you take custom orders?
At this time, we do not offer custom designs or made-to-order pieces. However, we frequently update our collections with new designs, so stay tuned!
Shipping and Returns
Where do you ship to?
We ship to the US! If you are shopping from outside the US, subscribe to our newsletter to be informed as soon as worldwide shipping is added to our services. Meanwhile, you can also browse away at our blog and join the Name the Seagull community online!
How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times usually takes 3-7 business days.
Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped.
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Return shipping costs are the customer’s responsibility. For more details, please visit our Returns & Exchanges page.
Care Instructions
How do I care for my crystal jewelry?
To ensure the longevity of your jewelry:
Avoid direct contact with water, perfumes, and harsh chemicals.
Store in a cool, dry place, preferably in the pouch or box provided.
Use a soft cloth to clean your jewelry.
Orders and Payments
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and other secure payment methods available at checkout.
Can I cancel or change my order?
We process orders quickly, so changes or cancellations can only be made within 12 hours of placing the order. Contact us immediately at [support email] if you need assistance.
What if my order arrives damaged?
If your order arrives damaged, please email us at [support email] within 7 days of receiving the item. Include a photo of the damaged product, and we’ll assist with a replacement or refund.
Other Questions
Do you offer gift packaging?
Yes, all our pieces come in elegant packaging, perfect for gifting.
Can I send a gift directly to someone?
Absolutely! Simply enter the recipient’s shipping address at checkout. You can also include a personalized gift note—just let us know during the ordering process.
How can I stay updated on new products and promotions?
Sign up for our newsletter at the bottom of our website and follow us on Instagram, Facebook, and Pinterest for the latest updates, exclusive offers, and behind-the-scenes content.
I have more questions. How can I contact you?
You can reach us via email at [support email] or through our Contact Us page. We’ll be happy to assist you!